Promo Stuff is committed to delivering your promotional products quickly, efficiently, and reliably across Australia. Whether you’re in a major city, a regional area, or even a remote location, we ensure that your order reaches you in the best possible condition and within an acceptable timeframe. Our trusted third-party couriers, such as TNT, Allied Express, and StarTrack, handle all shipments to guarantee fast and dependable service.
Australia-Wide Shipping
No matter where you’re located in Australia, we’ve got you covered. Promo Stuff ships to all major cities, regional areas, and remote locations. Whether you’re based in Melbourne, Sydney, Brisbane, or more remote corners of Australia, you can rely on our efficient delivery network to get your promotional items to you on time.
Production and Lead Times
Promo Stuff is committed to delivering your promotional products quickly, efficiently, and reliably across Australia. Whether you’re in a major city, a regional area, or even a remote location, we ensure that your order reaches you in the best possible condition and within an acceptable timeframe. Our trusted third-party couriers, such as TNT, Allied Express, and StarTrack, handle all shipments to guarantee fast and dependable service.
Australia-Wide Shipping
No matter where you’relocated in Australia, we’ve got you covered. Promo Stuff ships to all major cities, regional areas, and remote locations. Whether you’re based in Melbourne, Sydney, Brisbane, or more remote corners of Australia, you can rely on our efficient delivery network to get your promotional items to you on time.
Production and Lead Times
The lead times for delivering your order can vary depending on the product, the quantity ordered, and the level of customisation required. As a general guide, we aim to deliver most orders within 2 – 3 weeks. This timeline accounts for the production time, artwork approval, and shipping. However, please note that some products may require more time, especially if they are produced directly from a factory or involve more complex customisation.
If you need your order urgently, we do offer expedited services. In some cases, we can fulfil orders in as little as 3 days, provided that a rush fee is applied. This is particularly useful if you're working with a tight deadline. On the other hand, if you are ordering items that come directly from the factory by sea, the shipping time may extend to 12–14 weeks. We will always keep you informed about the expected delivery timeframes based on your specific order.
Order Processing Time
Once you’ve approved the artwork for your customisation, we proceed with the production of your items. Here’s an outline of the typical processing time:
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Unbranded Products: For items that don’t require any customisation, we aim to ship these products the same day if the order is placed before 12:30 pm.
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Branded Products: For custom-branded items, production typically takes around two weeks before dispatch. This includes time for artwork approval, production, and quality checks.
In both cases, after your products are ready, they will be shipped directly to the address provided during checkout.
Delivery Options
We work with some of the best courier companies to ensure your order arrives safely and on time. Some of our trusted partners include:
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TNT
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Allied Express
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StarTrack
These couriers provide fast and reliable service, ensuring that your promotional items are delivered promptly and in perfect condition. Should you prefer to pick up your order directly from our warehouse, we can also arrange for a direct pickup. Please contact us ahead of time to make the necessary arrangements.
Tracking Your Order
Once your order has been dispatched, we will provide you with a tracking number so you can monitor its journey. Tracking your shipment will give you peace of mind, knowing exactly when to expect your order. If you have any questions about the status of your delivery, feel free to reach out to our customer service team.
Shipping Costs
Shipping costs depend on the size, weight, and destination of your order. When you place an order, the total shipping cost will be calculated and displayed at checkout, so you know exactly what to expect before you complete your purchase. We strive to offer competitive and transparent shipping fees, ensuring that you get the best value for your money.
International Shipping
At this time, Promo Stuff only offers shipping within Australia. However, we are constantly working to improve our services and may offer international shipping in the future. If you need to discuss international orders, feel free to reach out to us, and we’ll be happy to assist.
Custom Orders and Special Requests
If you’re ordering a custom product or have special requirements, it’s essential to take lead times into account. Custom items or products ordered in bulk may require additional production time, especially if sourced from overseas manufacturers. We will always provide an estimated production and shipping timeline once we receive your order details. If you need your custom items sooner, we can provide a rush service for an additional fee, depending on the product and the complexity of the order.
Contact Us
At Promo Stuff, we pride ourselves on excellent customer service. If you have any questions about shipping, lead times, or special requirements for your order, please don’t hesitate to reach out. Our team is always here to assist you and ensure your experience with us is seamless and positive.