Ordering
How do I order? Add products to your cart and click "Request a Quote", or call or email us. We confirm the price, freight and delivery date, and send a digital proof before anything is made.
What's the minimum order? Minimums are set by our suppliers and vary from product to product. As a guide, most orders start from around $500. The minimum quantity is shown on each product page.
Can I get a sample first? Yes. Every quote includes a free digital proof showing your logo on the product. Plain (unbranded) samples of most products cost the item price plus freight, and we take the item price off your order if you go ahead within 60 days. Branded pre-production samples are quoted case by case.
How do I pay? By credit card or bank transfer, with no card surcharge. Depending on the order, we may ask for payment or a deposit before production starts; your quote will say. Businesses, schools and government organisations can apply for a 30-day account.
Timing and delivery
How long does branded merchandise take? Most orders arrive 2–3 weeks after you approve the artwork: about 2 weeks of production, then freight.
I need it fast. What are my options? Products marked "1 Week Dispatch" ship within a week of artwork approval. Tell us your deadline and we'll find what fits.
Do you deliver Australia-wide? Yes: capital cities, regional and remote areas, by TNT, Allied Express or StarTrack. We don't currently deliver overseas.
How much is freight? It depends on size, weight and destination. Freight is shown on your quote before you approve the order.
Artwork and branding
What artwork do you need? A vector file (AI, EPS, PDF or SVG) is best. High-resolution images (300 dpi at print size) work for full-colour methods.
Will I see a proof? Yes. We send a free digital proof showing your logo on the product, and nothing goes into production until you approve it.
Which branding method should I choose? It depends on the product, the number of colours in your logo and the look you want. Our branding methods page compares them side by side, or ask us and we'll recommend one.
Can you add individual names? Yes, on selected products, using laser engraving, digital print, resin coating or digital transfers.
What's a setup charge? A one-off cost to prepare the screen, plate or digital file for your logo. It's shown on your quote. Some methods charge per colour; full-colour digital methods have one setup charge.
Our products
Do you supply uniforms and apparel? Yes: polos, tees, hoodies, jackets, caps and more, embroidered or printed with your logo.
Do you have premium brands? Yes, including Moleskine, Osprey, CamelBak, LAMY, Thule and Swiss Peak. See Shop by Brand.
Are your eco products really sustainable? Our Sustainable Stuff range only includes products with a recognised certification or traceable material (such as GRS recycled content, FSC paper or Ocean Bound Plastic). A supplier's own "eco" tag isn't enough on its own. [CHECK: publish after cutover, when this rule goes live]
About Promo Stuff
Is Promo Stuff a charity? No. We're a business and a Social Traders certified social enterprise. We trade like any supplier and give at least 50% of our profits to our charity partners. Social Traders audits us to confirm it.
Which charities do you support? Stroke Foundation and Life Saving Victoria.
Where are you based? Bentleigh, Melbourne. We don't have a showroom; we work with clients all over Australia by phone, email and video call.
What if something's wrong with my order? Contact us with photos and we'll work with you on the best fix: replacement stock, a credit or an alternative product. Our suppliers' quality checks catch most problems before goods leave the factory.